FAQ

Orders are eligible for returns or exchanges within 30 days upon delivery. Items must be unused, with original packaging, and 100% intact.

• Please contact us providing return reason and quantity of products you would like to return/exchange and we will provide instructions along with the return address.
• Once return is complete, we carefully inspect the items and exchange the products or provide a refund using original method of payment.
• If returned items would arrive damaged, without original packaging or have signs of use, we reserve the rights not to refund or exchange the products. In case the products are returned without our authorization we also reserve the right to refuse the return.

Due to some unfortunate events, damages or mishaps may sometimes occur and we are sorry about that. Please take a picture of the package and items you received (it will help us to determine the issue) and send us an email at support@worldcondoms.com including your order number and we will be sure to assist.

In case the products are simply no longer needed or does not fit for intended use, the return shipping costs would be a responsibility of buyer.

If you receive an incorrect, defective or damaged item, we would be sure to cover the return costs and fix our error.

You will be notified with an email update once the returned parcel has been received and inspected by our support team.

Your refund will be processed within 5 business days after received returned items and will go back via the payment method you used when placing your order.