FAQ SHIPPING & DELIVERY
Do you ship internationally?
Yes. From small to large orders, we are gladly delivering all over the world and use the best possible service to get your order to you.
What shipping methods do you have for the USA?
If you are based in the USA, you can choose Standard tracked shipping which is free for orders from $59.95. If your order is less than this, then it costs $4.95.
When you need your parcel as quickly as possible, you can choose Express delivery for $14.95.
What shipping options do you offer?
We offer standard and expedited shipping options:
- Standard tracked shipping for $4.95. Free for orders from $59.95.
- Standard untracked shipping which is always free of charge for EU countries.
- Express delivery which is available for $14.95.
What is the cost of shipping?
Please see the following information regarding shipping costs:
- Standard tracked shipping is for $4.95 and free for orders from $59.95. Available for USA, UK, EU.
- Free standard untracked shipping is only for EU countries.
- Express delivery is $14.95.
Please see our Shipping page for more details.
What is the dispatch time?
Every simple order is of primary importance for us thus we react responsively. We promise to dispatch all orders within 1 business day after payment is processed.
Do you ship to PO boxes?
Yes. All products can be shipped to PO boxes, APO/FPO addresses. We also fully cover shipping expenses for standard delivery services. However, please keep in mind that express deliveries are only made to physical addresses. If you would like to order to PO Box/APO/FPO/DPO locations, please choose standard delivery option.
What is the difference between tracked and untracked shipping options?
Orders with both shipping options would travel the same time, however:
- Orders shipped with tracked shipping option would have a tracking number and would be traceable online so package travel updates would be visible whilst it is in transit.
- Orders shipped with untracked shipping option are not traceable online, therefore, it would not be possible to see travel updates throughout the transit.
I did not receive my tracking number yet, where is it?
Tracking information is always provided for orders to the USA. For other countries, make sure you have chosen a tracked shipping option. Your choice affects whether the package is traceable or not. Please see our Shipping page for more details.
However, if you did choose a tracked shipping and cannot find the tracking number, get in touch with our support team by email at support@worldcondoms.com.
Is it possible to change delivery address?
Unfortunately, shipping address cannot be changed or modified once order is dispatched. However, if an order has not been marked as ‘Shipped’, please get in touch with our support team by email at support@worldcondoms.com so we can help you further. Please note, in case of package failed to deliver or was refused, order would be returned to us.
I did not receive my order and it is past the estimated delivery window, what should I do?
On rare occasions, due to transit delays and other factors outside of our control (e.g., weather delays, remote locations you want items to be shipped), orders may take longer to arrive. If your order is not delivered within the estimated delivery time window, please note that shipments can sometimes suffer unexpected delays and kindly allow additional time for the delivery.
Do I have to pay custom fees when buying from you?
Customs policies vary widely from country to country. All fees imposed during or after shipping internationally are the responsibility of the customer, please contact your local customs office for further information.
*Customs charges or any other additional payments do not apply to European Union countries.
What should I do if delivered item is damaged, defective or incorrect?
In case the products are damaged, defective or incorrect, please contact us within 30 days upon delivery. Please attach pictures showing the issue and send us an email including your order number and we will be sure to assist.
What happens if my package is returned to sender?
If your package boomerangs back to us, it’s usually because the address was incorrect or the carrier couldn’t complete delivery.
Once it lands safely in our hands, we’ll reach out to you to arrange a reshipment.